What is an ESIM?
An eSIM is an industry-standard digital SIM that allows you to activate a mobile plan from your service provider without having to use a physical SIM. You can install eight or more eSIMs on an iPhone and use two phone numbers at the same time.
What is a locked phone?
Basically, a locked phone is tied (“locked”) to a specific carrier, like AT&T or Verizon. Locked phones have a software code on them that prevent the user from using other networks. Carriers usually have good deals on smartphones.
What is an unlocked phone?
If the cell phone is GSM unlocked, it will recognize a SIM card from any carrier that is GSM. GSM carriers include AT&T, T-Mobile, etc. The “lock” is a software setting that keeps the cell phone specific to one carrier.
What is a SIM card? Do i need one?
Some cell phones are designed to use a Subscriber Identification Module (SIM) card or a microchip that stores subscriber data. The SIM Card is issued by a carrier and provides cell service by activating any phone into which it is inserted. A locked phone, however, will only recognize a SIM card from a particular carrier. Major U.S. carriers that utilize SIM cards are AT&T and T-Mobile.
Does the SIM card come with the phone?
The phones that require a SIM card do not come with the SIM card. You can use your existing SIM card or go to your carrier for one that will work with your newly purchased phone. If you do not have an existing sim card, you must obtain a sim card from the specified carrier that is unique to your service and plan.
Do you offer a warranty?
We offer a 30-day warranty on all items. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any problems. We are more than happy to work with you on any issue you may have.
If there is a problem with your order, please contact us anytime by email or phone.
You can expect a refund in the same form of payment originally used for the purchase within 7-10 business days of receipt of the returned product by our facility.
If there seems to be a mechanical, electrical, or programming problem with your device, DO NOT attempt to repair or try to unlock it yourself or take it to a third party for repair without first contacting us. This will automatically void our warranty. We do not reimburse for third-party repairs or purchases. We make all efforts to ensure that the products received are as described.
Before i buy a phone, can i have the ESN number?
ESN, Electronic Serial Number, is a permanent 32-bit number embedded by the manufacturer that uniquely identifies a wireless communications device. ESNs are most commonly used in phones and devices using CDMA technology. GSM phones use a similar type of code called an IMEI instead. We have such a large number of phones in our inventory and ultimately don’t know which phone will be shipped to the customer therefore we are unable to supply specific ESN numbers on individual phones. As a part of our auditing process, we do make sure that all of our phone’s ESNs are 100% verified and ready for activation.
What Customer Service help to we offer?
We work with every single customer to ensure that all of our customers are 100% satisfied! We do our best to respond to all messages within 48 hours. For the fastest resolution time, please email us first. Customers can also reach us at info@kylieonl.com from 9:00 am to 4:00 pm MST, Monday through Friday.
COULDN’T FIND YOUR ANSWER?
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